Privacy Policy

Our Privacy Policy was Last Updated on 10th October 2025.

Welcome to Conversa AI (“we”, “our”, “us”). Your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our Voice AI products, services, and website (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information when you use our Services:

  • Personal Information: Name, email address, company name, contact details, and account credentials.
  • Voice Data: Audio recordings and transcripts you provide to our AI systems for processing or analysis.
  • Usage Data: Information such as device identifiers, browser type, IP address, time zone, and interaction logs with our Services.
  • Cookies and Tracking: We may use cookies and similar technologies to enhance user experience and monitor website performance.
  • Google Calendar Data (Optional): Calendar event data is accessed only if a user explicitly connects their Google account, and only for the purpose of reading availability and creating or updating calendar events at the user’s request.

2. How We Use Your Information

Your data is used to:

  • Provide, maintain, and improve our Voice AI Services.
  • Authenticate users and ensure account security.
  • Comply with legal obligations and resolve disputes.
  • Read calendar availability and create, update, or delete calendar events only when a user has explicitly connected their Google Calendar and initiated the action.

Google user data is used solely to provide the user-requested calendar functionality and for no other purposes.

3. Data Retention

We retain personal and voice data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us directly.

4. Data Security

We implement strong administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no online platform is entirely risk-free, and we cannot guarantee absolute security.

5. Sharing and Disclosure

We do not sell or rent your personal data. We may share data only with:

  • Service Providers: Trusted partners who assist in operating our Services (e.g., cloud providers, analytics, and security partners).
  • Legal Authorities: When required by law, court order, or to protect our rights and property.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

6. Google User Data (Google Calendar)

Our application offers an optional Google Calendar integration. Users may choose to connect their Google account to enable calendar-based functionality.

Scope of access:

  • Read calendar events to determine availability
  • Create, update, or delete calendar events initiated by the user

Use limitations:

Google Calendar data is accessed and used only to provide the core scheduling and availability features explicitly requested by the user.

We do not:

  • Use Google user data for advertising or marketing
  • Sell Google user data to third parties
  • Use Google user data to train or improve machine learning or AI models
  • Combine Google user data with other data for profiling or analytics unrelated to calendar functionality

Data retention:

Google Calendar data is not stored beyond what is necessary to provide the active integration. Users may disconnect their Google account at any time, at which point access to Google Calendar data is revoked.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal data. To exercise these rights, please contact us using the details below.

8. International Data Transfers

If you access our Services from outside the country in which we operate, your data may be transferred to and processed in other jurisdictions with different data protection laws. We ensure such transfers comply with applicable legal standards.

9. Children’s Privacy

Our Services are not directed toward individuals under the age of 13. We do not knowingly collect or store personal information from minors. If you believe a child has provided us data, please notify us immediately for deletion.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The “Last Updated” date will always indicate the most recent version.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: james@conversa.au
Address: 71 Virginia Avenue, Eden Terrace, Auckland, New Zealand.